Case Study Report
Development of the Naumen ServiceDesk reporting system. Support practice
INTRODUCTION ………………………………………………………………… .3
1 Characterization of the object of study …………………………… ..4
1.1 Brief description of the enterprise ………………………… .4
2 Analysis of existing hardware and software ....... .. 6
3 Individual task. Development of the Naumen ServiceDesk reporting system ………………… .8
3.1 Connecting Access to the Naumen Service Desk database ………………. 10
3.2 Connecting an Excel workbook to an Access database …………………………. 12
Conclusion …………………………………………… .. 15
LIST OF USED SOURCES …… .. …………… .. 16
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The work was written in early 2019, verified and approved by the teacher.
Uniqueness - about 80%
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