Methods for assessing customer satisfaction

Methods for assessing customer satisfaction

This instruction is intended to determine the point estimate of customer satisfaction in enterprises. Format instructions and applications WORD. Samples of documents in PDF. Designed in accordance with the requirements of the Quality Management System.

Additional information:

The instruction is universal (impersonal) and requires adaptation in relation to your organization or enterprise. Here it is necessary to make a change in the name of the company JSC “Predpriyatie” or JSC “P” to the name of your organization You can make it manually in the text or using the keyboard shortcut ctrl + H. It is also necessary to change the names of divisions (departments, workshops, positions) into divisions from your current organization structure.